Cancellation Policy
- Customer Cancellation: Please contact Sadad Trading Agency 1 and quote your order number, if you decide to cancel your order. However, please note that you can only cancel an order that has not yet accepted your order.
- No delivery will be made after cancellation.
- Platform Cancellation/Delivery Hazard: Sadad Trading Agency 1 reserves the sole right to cancel any order in the following circumstances:
- The Sadad Trading Agency 1 is unable to provide your order or if [Your Online Shop] is unable to process the order for you due to any other reason. (Before/After Sadad Trading Agency 1 Acceptance)
- if any one of your items is not available or cannot be prepared by the Sadad Trading Agency 1 at any given time. In this case, Sadad Trading Agency 1 will call you to determine whether you want to proceed with the partial order.
- if your designated delivery address falls outside the delivery radius of Sadad Trading Agency 1.
- if your designated delivery address and the address selected GPS location in the App does not match.
- Delivery personnel fail to contact you even after all reasonable attempts are made through mobile and/or at your doorstep.
- we detect any fraudulent and/or illegal use of the Sadad Trading Agency 1 platform from your side.